Digital Management: Leading Government Transformation

Clients

Success Stories

Enterprise IT Strategy

Customer

Small Business Administration
Office of the CIO

Problem

OCIO at SBA is a fairly new organization
Standard Operating Procedures (SOP) were grossly out-of-date (1995)

Solution

Collaborate with all OCIO offices to define and document organizational policies and procedures for IT management across SBA

Results

Overhauled SOP delivered on-time
Identified areas for organizational, procedural, and documentation improvement, many of which were instituted

"We genuinely appreciate the 'extra mile' taken by your staff to ensure the job was done correctly, professionally and delivered on time. You should be very proud of the positive impression your employees create for your company. Thanks again for the fine services you provided, and the high caliber of your personnel."
Richard Coffee, Chief Architect, SBA, 1/04



	Clients Success Stories Enterprise IT Strategy Customer Small Business Administration Office of the CIO Problem OCIO at SBA is a fairly new organization Standard Operating Procedures (SOP) were grossly out-of-date (1995) Solution Collaborate with all OCIO offices to define and document organizational policies and procedures for IT management across SBA Results Overhauled SOP delivered on-time Identified areas for organizational, procedural, and documentation improvement, many of which were instituted	"We genuinely appreciate the 'extra mile' taken by your staff to ensure the job was done correctly, professionally and delivered on time. You should be very proud of the positive impression your employees create for your company. Thanks again for the fine services you provided, and the high caliber of your personnel." Richard Coffee, Chief Architect, SBA, 1/04
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